1. What materials are your mosaic jewelry made of?
Our pieces are handcrafted using authentic mosaic stones, sterling silver (925), and 18K gold frames or chains (depending on the design). All colors are natural, not painted.
2. Can I choose between gold and silver frames?
Yes! Many of our mosaic necklaces come with either a silver frame or an 18K gold-plated frame option. You can select your preferred finish when ordering.
3. Are the mosaics handmade?
Absolutely. Each piece is individually crafted by skilled artisans in Jordan, inspired by the historic mosaics of Madaba. This means every item is unique.
4. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times will be shown at checkout depending on your location.
5. How long does shipping take?
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Jordan: 2–3 business days
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Middle East: 5–7 business days
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Europe & USA: 7–14 business days
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Rest of the world: 10–14 business days
6. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and most international debit/credit cards.
9. Do you offer custom designs?
Yes! If you’d like a personalized mosaic piece (specific stone colors, symbols, or engravings), contact us via email or WhatsApp.
info@mosaiccrafted.com
What’s app +962 7 7695 1729
7. Can I return or exchange my order?
Yes, we offer a 3-day return policy from the day you received the item. Custom or personalized items are non-refundable. Exchange products are not allowed. Please check our Return Policy for details.
10. Do the colors of the stones change over time?
No, the colors remain the same because we use only natural stones.